Returns / Exchanges
Returns and Exchanges Policy
At Ashpreys Jewelry, we understand the importance of satisfaction when it comes to your jewelry purchase. Our Returns and Exchanges Policy ensures a hassle-free process to guarantee your confidence in every order.
1. Eligibility
Returns and exchanges are accepted within 7 days of receipt.
Items must be in their original condition, unworn, and accompanied by the original packaging.
2. Initiating a Return or Exchange
Contact our customer service team within the 7-day window to initiate the process.
3. Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method to ensure the safe return of your item.
4. Inspection and Processing
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
If approved, refunds will be processed within 3-5 business days through the original payment method.
5. Exchanges
If you wish to exchange an item, please specify the new item you would like in your return request.
Exchanges will be processed upon the receipt and inspection of the returned item.
6. Exceptions
Customized or engraved items are not eligible for returns or exchanges unless they arrive damaged or defective.
7. Damaged or Defective Items
In the rare event of receiving a damaged or defective item, please contact us immediately for assistance.
8. Contact Us
Reach out to our customer service team at ashpreysjs@gmail.com for any inquiries or assistance regarding returns and exchanges.
At Ashpreys Jewelry, we are committed to ensuring your satisfaction with our unique handmade jewelry. Thank you for choosing us for your exquisite adornments.
